The short version
- We collect only what we need to answer you, provide your plan and support you.
- We do not sell your personal information or share it for advertising.
- Payment card details are handled by the payment provider, not stored by us.
- You can ask to see, correct or delete your information at any time.
Who we are
This policy covers bossiptvhd.com and the Boss IPTV service, operated by Boss IPTV ("we", "us"). For any privacy question, contact us at [email protected].
Information we collect
- Contact details you give us: your name, email address and WhatsApp number when you message us or use the contact form.
- Your messages: what you write to us, including any photos of your screen you send for support.
- Order details: the plan you chose, its dates, the device you use and the payment confirmation.
- Service data: technical information needed to run your login, such as connection times and the IP address used to connect, for security and troubleshooting.
- Website data: standard server logs (IP address, browser type, pages requested and time) kept by our hosting provider for security.
We do not ask for, and do not want, your card number, bank login or one-time codes in any message.
How we use it
- To answer your questions and help you choose a plan.
- To create, deliver, renew and support your subscription.
- To confirm payments and keep the records the law requires.
- To protect the service and our customers against fraud and misuse.
- To improve our guides and support, using what customers ask about most.
If you are in the UK or the European Economic Area, we rely on these legal bases: performing our contract with you, our legitimate interest in running and protecting the service, compliance with legal obligations, and your consent where we ask for it (for example the contact form).
Services this website uses
This website loads its typefaces from Google Fonts, so your browser sends your IP address to Google when the fonts load. The site does not use advertising or analytics cookies. Our cookie policy lists the few cookies WordPress may set.
How long we keep it
We keep order and payment records for as long as tax and accounting rules require. Support conversations and contact form messages are kept while they are useful for supporting you, and deleted when no longer needed. If you ask us to delete your information, we do so unless the law requires us to keep it.
How we protect it
Access to customer information is limited to the people who need it to serve you. This website uses encrypted connections (HTTPS), and we never ask for passwords to your other accounts. No method of transmission or storage is completely secure, but we work to protect your information and act quickly if something goes wrong.
Your rights and choices
You can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct anything that is inaccurate;
- delete your information, subject to legal record-keeping duties;
- stop using it for a particular purpose, or withdraw consent you gave.
California residents: you have the right to know, delete and correct personal information and to opt out of its sale or sharing. We do not sell or share personal information, and we will not treat you differently for exercising your rights.
UK and EEA residents: you may also object to processing, ask us to restrict it, request portability, and complain to your local data protection authority.
To make a request, email [email protected]. We may need to confirm your identity before acting on it.
Children
Boss IPTV is sold to adults. This website is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has sent us information, contact us and we will delete it.
International transfers
Our team and service providers may process information in countries other than yours. Where the law requires it, we use appropriate safeguards for those transfers.
Changes to this policy
When we update this policy, we change the "last updated" date at the top of the page. If a change materially affects how we use your information, we will tell customers directly.